Restful Guarantee
We stand behind the quality of our sleep solutions. Because sleep wellness is a personal journey, we offer a flexible return policy to ensure you find exactly what works for you.
General Return Eligibility (Non-Supplement Items):
- Timeframe: Returns are accepted within 30 days of the delivery date.
- Condition: Eye masks, body care products, and packaging must be unopened, unused, and in original resalable condition. For hygiene reasons, we cannot accept returns on opened eye masks or body creams.
Return Policy for Dietary Supplements & Essential Oils:
- Unopened Bottles: Unopened supplements and essential oils may be returned within 30 days for a full refund.
- Opened Bottles (Satisfaction Guarantee): We understand that efficacy varies. If you are dissatisfied with an opened product, please contact us within 15 days of delivery. We may offer a partial refund or store credit at our discretion, based on the quantity consumed. Returns of opened supplements require special handling and may be subject to a restocking fee.
- Safety: For safety reasons, we cannot accept returns on products that have been tampered with or show signs of contamination.
Non-Returnable Items:
- Final Sale / Clearance Items.
- Gift Cards.
- Subscription Boxes that have already been shipped.
Damaged or Defective Products:
If your order arrives damaged—whether it is a broken bottle of essential oil or a compromised seal on a supplement—please contact us within 72 hours of delivery. Include photos of the damaged item and the shipping box. We will ship a replacement immediately at no cost to you, or issue a full refund.
How to Initiate a Return:
- Contact us via our support form to request a Return Authorization (RA) number. Returns without an RA number will be refused.
- Securely pack the items in their original packaging. For liquid supplements and oils, ensure the bottle is sealed in a leak-proof bag.
- Ship the package using a tracked carrier. You are responsible for return shipping costs unless the item was defective or we made an error.
Refund Processing:
Refunds are processed within 7 business days of receiving the return. The credit will be applied to your original payment method. Please note, shipping fees are non-refundable for change-of-mind returns.